When you last dialled an 1800 number, what sort of response did you get? A direct answer from one of the business’s staff? A professional phone operator asking about your concerns? An interactive voice response (IVR) menu directing you to the right department?
With an 1800 number, all of these are options that can be used in combination with each other. An 1800 number can help you manage calls by redirecting them based on when and where each call is made. Calls can be sent to answerpoints you operate or to live answering services you’re subscribed to.
Being toll-free, an 1800 number can encourage more calls than other inbound numbers would. And with their various features and custom options, they empower you to handle more inbound calls than you could with a standard landline or mobile number.
While an 1800 number can help you manage your inbound calls, it can’t be used for outbound calls. Outgoing calls from your mobile or landline, even if these are answerpoints, will use your existing service provider; normal telco charges will apply.